Refund policy

§ 8 Withdrawal from the contract
The consumer has the right to withdraw from the contract for the sale of goods, subject to § 9 of the Regulations, within 14 days without giving any reason. The deadline to withdraw from the contract will expire after 14 days from:
  • on which the Consumer acquired the goods or on which a third party other than the carrier and indicated by the consumer came into possession of the goods.
  • on which the Consumer acquires, or a third party other than the carrier and indicated by the consumer acquires, physical possession of the last of the goods in the case of a contract requiring the transfer of ownership of many things that are delivered separately.
In order for the consumer to be able to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in the Regulations, about his decision to withdraw from the sales contract by an unequivocal statement (for example, a letter sent by post or information sent by e-mail). The consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory. In order to meet the deadline to withdraw from the contract, the consumer should send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract. In the event of withdrawal from the sales contract, the Seller returns to the consumer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the consumer other than the cheapest standard delivery method offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the consumer's decision to exercise the right to withdraw from the sales contract. The reimbursement will be made by the Seller using the same payment methods that were used by the consumer in the original transaction, unless the consumer agrees to a different solution. In any event, the consumer will not incur any fees as a result of this reimbursement. The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, whichever occurs first. The Seller requests that the goods be returned to the address indicated in the Regulations immediately, and in any case not later than 14 days from the day on which the consumer informed the Seller about the withdrawal from the sales contract. The consumer bears the direct cost of returning the goods. The consumer is only responsible for reducing the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods. If the consumer submits a declaration of withdrawal from the contract before the Seller accepts his Order, the Order ceases to be binding.
§ 9 No right to withdraw from the contract
The right to withdraw from the contract does not apply to contracts:
  • in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
  • in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
  • in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging has been opened after delivery;
  • in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
§ 10 Complaints
In the event of a defect in the goods, the Buyer has the right to complain about the defective goods based on the warranty regulated by the Civil Code. In the event of a defect in the goods, the Buyer may, on the terms and within the time limits specified by the Civil Code:
  • submit a price reduction statement,
  • in the case of a significant defect - submit a declaration of withdrawal from the contract,
  • demand that the item be replaced with one that is free from defects,
  • demand that the defect be removed.
If a guarantee has been granted for the goods, information about it will be included by the Seller in the description of the goods in the Store. The seller asks you to submit complaints submitted under the warranty by electronic means (e-mail) or in writing using the appropriate addresses provided in the Regulations. In order to consider a complaint submitted under the warranty, if necessary, the Buyer is obliged, in the case of a consumer at the Seller's expense, to deliver the defective goods to the Seller's postal address indicated in the Regulations. The Seller recommends that the complaint should contain the following information: Buyer's identification data, a brief description of the defect, the moment of finding the defect and the Buyer's complaint request. Each recommendation of the Seller, which is included in the Regulations, is only a non-binding indication in relation to the consumer, which the consumer may or may not use. Failure by the consumer to follow the Seller's recommendations in no way affects the consumer's rights, and in particular does not affect the rights related to the warranty. Complaints regarding the functioning of the Store should be reported electronically to the e-mail address indicated in the Regulations. The seller will respond to the complaint within 14 days.
§ 11 Out-of-court methods of dealing with complaints and redress

The consumer has the option of using, among others with:

as a rule, free mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. The list of Inspectorates is available here:https://www.uokik.gov.pl/wazne_adresy.php#faq595,

as a rule, free assistance of the competent local and permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of a case before an arbitration court should be submitted. The list of courts is available at:https://www.uokik.gov.pl/wazne_adresy.php#faq596,

free help from the municipal or poviat consumer ombudsman,

Internet ODR platform available at:http://ec.europa.eu/consumers/odr/.

§ 12 Personal data

The administrator of the Buyer's personal data provided to the Seller when using the Store is the Seller.

The Buyer's personal data is processed primarily on the basis of a contract and for its implementation, on the terms set out in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR).

Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.

§ 13 Final provisions

The sales contract concluded on the basis of these regulations applies to a specific
and one-time order - is concluded for the purpose and for the duration of its implementation. Each order requires separate acceptance of the Regulations.

Agreements concluded in connection with the Store are concluded in Polish.

The Buyer is forbidden to provide illegal content.

Below is a model withdrawal form that the consumer can use.

TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressed:

SCG Sabbat Consulting Group Piotr Sabbat.

Shipping address:

Głuchówek 26 S.

96-200 Rawa Mazowiecka

email: biuro@solomijka.com

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